General terms and conditions

Article 1 – Webshop

1. The webshop is registered with the Chamber of Commerce and pays its statutory contribution to the Tax Authorities.

Contact:

Jeweler-Watchmaker Van de Heyning

Turnhout 10 Highway

2360 Oud-Turnhout

Email address: dirk.van.de.heyning@telenet.be

Phone number: +32 14 45 28 84

Company number: BE 0696.875.219

Chamber of Commerce number: 696875219

2. Our webshop is equipped with an SSL Certificate. This means we comply with all legal requirements regarding the security of your personal data and payment information. We strive to continuously improve the security of your data. In the event of misuse by hackers, we will report this to the police.
3. We never share your personal data with third parties. If we do share your personal data with third parties, we will always ask your permission beforehand.
4. Since June 5, 2012, our webshop is required to obtain your prior consent regarding cookies. You can read more about this in our Cookie Policy.
5. We are obliged to report any suspected abuse or fraud to the police.
6. We strive to provide you with excellent service at all times. If you have any questions about purchasing a product, our staff will be happy to assist you.

Article 2 – Applicability

1. These general terms and conditions apply to the entire offering of this online store to you as a consumer, being any natural person who purchases or uses products or services for non-professional purposes.
2. Our online store ships exclusively within the European Economic Area. If you provide a delivery address outside this region, we reserve the right to refuse your order.
3. You must be at least 18 years old to place an order. Orders placed by minors may be refused.
4. By placing an order in our online store, you expressly accept these general terms and conditions, which are available at all times on our website.
5. When you confirm your order, you will receive a copy of these terms and conditions in a format you can easily save or print. We recommend that you keep this document for future reference.

Article 3 – The offer

1. We describe what we sell to you as completely and accurately as possible. The description is always sufficiently detailed to allow you to make a proper assessment. When we use images, they are a true representation of the goods offered. However, errors are human, and if we have clearly made a mistake, we are not obligated to deliver to you.
2. Please note that certain characteristics, such as color, size and other details, may differ slightly from the images shown on our website upon delivery.

Article 4 - The Agreement

1. The agreement between the online store and the customer is final when the customer has agreed to the terms and conditions and authorized the online store to debit their account, when the customer has made an online payment, or when an invoice has been sent to the customer afterward. After the 14-day cooling-off period has expired and the online store has received payment, the customer becomes the owner of the product in question.
2. The agreement was concluded electronically by completing the required fields and agreeing to the general terms and conditions.
3. If your card issuer refuses to authorize your payment to us, we cannot be held responsible for any delays in delivery or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
4. As a customer, you are obligated to fulfill your payment obligations to the online store. If you do not pay within the specified timeframe, you will receive a reminder from us. If you still haven't paid after 14 days, costs will be charged. If, after several reminders, you still haven't paid the amount owed, we will hand over the debt collection to a debt collection agency.
5. After you have made a purchase, you will receive a written confirmation of your purchase from us by email.
6. We commit to delivering the product or item to you within 30 days. If, due to unforeseen circumstances, the item is not available within this period, we will notify you in writing. After these 30 days, we will refund any purchase price already paid. This can never exceed 50 percent of the total purchase price. However, if you have indicated in advance that a replacement item is also an option, we will provide you with a replacement product or item that meets your needs as closely as possible. You can, of course, indicate in advance that you do not wish this.

Article 5 – Reflection period/return

1. You have a statutory 14-day cooling-off period after receiving the product. If you are dissatisfied with your purchase within this period, you can return the product without having to pay the purchase price. You only pay the return shipping costs. To initiate the returns process, you can use the withdrawal form. As soon as we receive your return, we will check it for completeness. Products will be inspected for any damage and missing parts. If the return is complete and undamaged, we will refund the full purchase price. If you have already made a payment, you will receive a credit note and the paid amount will be refunded to your account.

2. During the first 14 days after delivery, we expect you to handle the product and its packaging with care. To exercise your right of withdrawal, you must only unpack or use the product to the extent necessary to determine whether you wish to keep it. Returns must be accompanied by the original packaging, with all accessories included, and in their original condition. The product may be tried on but not used. Any labels or seals must not be removed to be eligible for a full refund.
3. If your return is approved, you can ship the package. Please ensure the items are properly packaged to ensure they arrive undamaged. Items returned to us without a return request will not be accepted. Please send your return within 5 days of your approved request.
4. Products returned to us must be in perfect condition.

4. You can return your shipment by mail or another courier. P.S .: We recommend sending returns insured and with track and trace. If the package is lost and we do not receive the goods, you will be responsible, and no refund will be issued.

5. To exercise your right of withdrawal quickly and correctly, you can complete the withdrawal form and send it to van.de.heyning@telenet.be . We will send you an email confirming receipt of your withdrawal.

MODEL WITHDRAWAL FORM

To: dirk.van.de.heyning@telenet.be

- I/We (*) hereby inform you that I/we (*) revoke our/our (*) agreement of sale of the following goods (*)/provision of the following service (*)

- Ordered on (*)/Received on (*)

- Name(s) of consumer(s)

- Consumer's address(es)

- Signature of consumer(s) (only when this form is submitted on paper)

- Date

(*) Cross out what does not apply.

Article 6 - The price

1. The prices listed in our webshop always include VAT. Shipping costs will be displayed once you add the product to your shopping cart.
2. When you authorize us to automatically debit your account, you are obligated to provide us with the correct account number. Abuse or fraud will be punished and reported to the appropriate authorities. In addition, a report will be filed with the police.
3. The price listed for the product on the website cannot change during your purchase. You pay the amount shown on the product, which is also confirmed to you, if you electronically agree to the purchase. The purchase price will be stated again in that confirmation.
4. Obvious or obvious errors in the price quote, such as obvious inaccuracies, can be corrected by the entrepreneur even after the agreement has been concluded. The entrepreneur pays the utmost attention to the correct listing of our prices, models, types, sizes, colors, etc. If errors are found in the listing, the entrepreneur reserves the right not to deliver the items. In this case, the consumer will receive a message and the correct price information. Under no circumstances can any rights be derived from incorrect price information.
5. If you purchase a product during a period when no promotion is available, you will not be eligible for a discount afterwards.

Article 7 – Errors, Inaccuracies and Omissions

1. Our site or the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. If any information in the Service or on any related website is inaccurate, we reserve the right to correct any errors, inaccuracies, or omissions, to change or update information, or to cancel orders, at any time, without prior notice (including after you have submitted an order).

Article 8 - Complaints and warranty

1. Complaints about delivery should be reported to us by phone first. Our staff will be happy to assist you. We will then contact the relevant delivery driver regarding the product's delivery. Naturally, our delivery drivers will do their utmost to deliver the product to your home undamaged.
2. Complaints about the product itself must be submitted to us in writing. We cannot respond to these personally. Please describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler on your behalf and act as an intermediary. If possible, we will resolve the problem for you.
3. When delivering goods, we apply the statutory minimum warranty period of two years if the goods do not conform to the order placed. This means that any defects or malfunctions in the goods will be repaired or replaced free of charge up to two years after delivery.
4. Complaints are usually handled by us within 14 days.

Article 9 – Delivery

1. All goods will be delivered to the address you specified when ordering.
2. If an item is in stock, it will be delivered to your delivery address within 1 to 5 business days. If the item is not in stock, we apply the delivery times of our suppliers. If this situation arises, we will always inform you with the most accurate delivery time possible.
3. Our shipments are always at our risk. So you don't have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transportation, and we recommend insuring them.
4. We cannot be held liable for any consequential damages resulting from late delivery or non-delivery by the carrier appointed by the company. In such cases, our liability is limited to the value of the items that are proven not to have been received by the customer.

Article 10 – Force Majeure

1. In the event of force majeure, we are not obligated to fulfill our obligations to the consumer. We reserve the right to suspend our obligations for the duration of the force majeure or to permanently terminate the agreement.
2. Force majeure is defined as any circumstance beyond our control that prevents us from fulfilling our obligations, in whole or in part. Examples of force majeure include: strikes, illness, fire, business interruptions, power outages, disruptions to a (telecommunications) network or connection or communication systems used, and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, etc.

Article 11 – Changes to general terms and conditions

1. The current version of the Terms and Conditions can always be found on this page.
2. We reserve the right, at our sole discretion, to modify, amend, or replace these Terms of Service, in whole or in part, by posting updates and changes to our website. You are responsible for checking our website regularly for changes. Your continued access to our website or use of the Service after we post any changes to these Terms of Service constitutes your acceptance of those changes.

Article 12 – Prohibited use

1. In addition to other prohibitions contained in the Terms of Service, you may not use the Site and its content:

(a) for unlawful purposes; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, national or local law or regulation; (d) to infringe upon our intellectual property rights or the intellectual property rights of others; (e) to harass, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnic or national origin, race, age or disability; (f) to transmit false or misleading information;

(g) to upload or transmit viruses or other malicious code that may or will be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal data of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website pursuant to this prohibited use provision.

If you agree to the Webshop Terms and Conditions, please check the box. Without checking the box, no agreement can be concluded. We sincerely hope you enjoy your purchase! If you have any questions, please feel free to contact us.