General terms and conditions

Article 1 – Webshop

  1. The webshop is registered with the Chamber of Commerce and pays its statutory contribution to the Tax Authorities.

Contact:

Jeweler-Watchmaker Van de Heyning

Highway Op Turnhout 10

2360 Oud-Turnhout

Email address: dirk.van.de.heyning@telenet.be

Phone number: +32 14 45 28 84

Company number: BE 0696.875.219

KVK: 696875219

  1. Our webshop is equipped with an SLL Certificate. This means that we meet all legal requirements regarding the security of your personal data and payment details. We strive for continuous improvement of the security of your data. In case of abuse by hackers, we will report this to the police.
  2. We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask your permission in advance.
  3. Since June 5, 2012, our webshop is required to ask your permission in advance regarding cookies. You can read more about this in our Cookie Policy.
  4. We are obliged to report any possible suspicion of abuse or fraud to the police.
  5. We strive to provide you with excellent service at all times. If you have any doubts about purchasing a product, our staff will be happy to help you.

Article 2 – Applicability

  1. These general terms and conditions apply to the entire offer of this webshop to you as a consumer, being any natural person who acquires or uses products or services for non-professional purposes.
  2. Our webshop only delivers within the European Economic Area. If you specify a delivery address outside this region, we reserve the right to refuse your order.
  3. You must be at least 18 years old to place an order. Orders placed by minors may be refused.
  4. By placing an order on our webshop, you expressly accept these general terms and conditions, which are available at all times on our website.
  5. Upon confirmation of your order, you will receive a copy of these terms and conditions in a format that you can easily save or print. We recommend that you retain this document for future reference.

Article 3 – The offer

  1. We describe what we sell to you as completely and accurately as possible. The description is in any case sufficiently detailed to allow you to make a good assessment. When we use images, these are a true representation of the goods offered. However, to err is human and if we have clearly made a mistake, we are not obliged to deliver to you after all.
  2. Please note that certain features such as color, size and other details may differ slightly from the images shown on our website upon delivery.

Article 4 - The agreement

  1. The agreement between the webshop and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and has authorized the webshop to debit the money from his account, when the customer has made an online payment or when an invoice has been sent to the customer afterwards. After the 14-day cooling-off period has expired and the payment has been received by the webshop, the customer has become the owner of the product in question.
  2. The agreement has been concluded electronically, by completing the required fields and agreeing to the general terms and conditions.
  3. If the issuer of your card refuses to authorize your payment to us, we cannot be held responsible for any delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
  4. As a customer, you are obliged to fulfil your payment obligation to the webshop. If you do not pay within the set term, you will receive a reminder from us. If you have still not paid after 14 days, costs will be charged. If you have still not paid the amount owed after several reminders, we will hand over the collection to a collection agency.
  5. After you have made a purchase, you will receive written confirmation of your purchase from us by e-mail.
  6. We undertake to deliver the product or article to you within 30 days. If, due to unforeseen circumstances, the article cannot be delivered within this period, we will inform you of this in writing. After these 30 days have elapsed, we will refund any purchase amount already paid. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement article is also an option, we will deliver a replacement product or article that meets your wishes as much as possible. Of course, you can indicate in advance that you do not want this.

Article 5 – Reflection period/return

  1. You have a statutory cooling-off period of 14 days after receiving the product. If you are dissatisfied with your purchase within this period, you can return the product without having to pay the purchase price. You only pay the shipping costs for the return shipment. To initiate the return process, you can use the withdrawal form. As soon as we receive your return shipment, it will be checked for completeness. Products are inspected for any damage and missing parts. If the return shipment is complete and undamaged, we will refund the full purchase price. If you have already made a payment, you will receive a credit note and the amount paid will be refunded to your account.

  1. During the first 14 days after delivery, we expect you to handle the product and packaging with care. In order to be able to exercise your right of withdrawal, you should only unpack or use the product to the extent necessary to assess whether you wish to keep it. Returns must be accompanied by the original packaging, with all accessories supplied and in original condition. The product may be tried on, but may not be used. Any labels or seals may not be removed in order to qualify for a full refund.

  1. Products returned to us must be in perfect condition.

  1. You can return your shipment via post or another courier service.

  1. In order to exercise your right of withdrawal quickly and correctly, you can fill out the withdrawal form and send it to van.de.heyning@telenet.be . We will send you an email confirming receipt of your withdrawal.

MODEL WITHDRAWAL FORM

To: dirk.van.de.heyning@telenet.be

- I/We (*) hereby inform you that I/we (*) revoke my/our (*) agreement regarding the sale of the following goods (*)/provision of the following service (*)

- Ordered on (*)/Received on (*)

- Name(s) of consumer(s)

- Consumer(s) address

- Signature of consumer(s) (only when this form is submitted on paper)

- Date

(*) Cross out what does not apply.

Article 6 - The price

  1. The prices listed on our webshop are always inclusive of VAT. The costs that must be paid for the shipping of the product will be visible when you have added the product to your shopping cart.
  2. When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud will be punished and reported to the authorities that must be aware of it. In addition, a report will be filed with the police.
  3. The price that is listed with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and that is also confirmed to you, if you agree to the purchase electronically. The purchase price is stated again therein.
  4. Obvious or obvious errors in the price quote, such as obvious inaccuracies, can also be corrected by the entrepreneur after the agreement has been concluded. The entrepreneur pays the utmost attention to the correct listing of our prices, models, types, sizes, colours, etc. If it appears that errors have been made in the listing, the entrepreneur reserves the right not to deliver the articles. In this case, the consumer will receive a message and the correct price information. Under no circumstances can rights be derived from incorrect price information.
  5. If you purchase a product during a period in which no promotion applies, you will not be eligible for a discount afterwards.

Article 7 – Errors, inaccuracies and omissions

  1. Our site or the Service may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. If any information in the Service or on any related website is inaccurate, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted an order).

Article 8 - Complaints and warranty

  1. Complaints about the delivery should be reported to us by telephone in the first instance. Our employees will be happy to assist you. We will then contact the relevant delivery person regarding the delivery of the product. Of course, our delivery people will do their utmost to deliver the product to your home undamaged.
  2. Complaints about the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler for you and will mediate as an intermediary. If it is within our possibilities, we will solve the problem for you.
  3. When delivering goods, we apply the statutory minimum warranty period of two years if the goods do not conform to the order placed. This means that in the event of defects or faults to the goods, these goods will be repaired or replaced free of charge up to 2 years after delivery.
  4. Complaints are usually handled by us within 14 days.

Article 9 – Delivery

  1. All goods will be delivered to the address you provided when ordering.
  2. If an item is in stock, it will be offered to your delivery address within 1 to 5 working days. If the item is not in stock, we use the delivery times of our suppliers. If this situation occurs, we will always inform you with the most accurate possible delivery time.
  3. Our shipments are always at our risk. So you do not have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport and we recommend that you insure them.
  4. We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.

Article 10 – Force Majeure

  1. In the event of force majeure, we are not obliged to fulfil our obligations towards the consumer. We reserve the right to suspend our obligations for the duration of the force majeure, or to terminate the agreement definitively.
  2. By force majeure we mean any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Examples of force majeure include: strikes, illness, fire, business disruptions, power failures, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, ...

Article 11 – Changes to general terms and conditions

  1. The current version of the General Terms and Conditions can always be found on this page.
  2. We reserve the right, at our sole discretion, to modify, change or replace these Terms of Service, in whole or in part, by posting updates and changes to our website. You are responsible for checking our website periodically for changes. Your continued access to our website or use of the Service after we post any changes to these Terms of Service constitutes acceptance of those changes.

Article 12 – Prohibited use

  1. In addition to other prohibitions as set forth in the Terms of Service, you may not use the Site and its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or local law or regulation; (d) to infringe upon our intellectual property rights or the intellectual property rights of others; (e) to harass, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnic or national origin, race, age or disability; (f) to transmit false or misleading information;

(g) to upload or transmit viruses or other harmful code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal data of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website pursuant to this prohibited use provision.

If you agree to the General Terms and Conditions Webshop, we kindly request that you check the box. Without checking the box, no agreement can be reached. Of course, we sincerely hope that you will enjoy your purchase! If you have any questions, you can of course contact us.